Job Description

Overview
The Corporate Field Services Technician provides in-person and remote technical support for Clients computer systems software hardware and infrastructure at a facility in Corning NY. This role focuses on resolving service requests and incidents supporting Microsoft-based environments and ensuring a high level of customer service.
The successful candidate will use internal training technical knowledge and sound judgment to diagnose resolve or appropriately route support requests while adhering to documented processes service management principles and team guidelines.

Core Responsibilities
Provide technical assistance and support for hardware software operating systems infrastructure and end-user computing environments both onsite and remotely.
Troubleshoot and support Active Directory Microsoft 365 applications OneDrive SharePoint Cisco VPN Citrix connectivity Symantec Endpoint Protection printers conference room technology IP telephony and related enterprise technologies.
Perform device deployment imaging hardware ordering asset management equipment moves software installation and configuration and Smart Hands support activities.
Utilize ServiceNow knowledge bases remote support tools and deployment platforms to document track and resolve incidents and service requests.
Coordinate customer scheduling follow-ups project activities technical discussions and cross-team collaboration while maintaining service levels and customer satisfaction.

Essential Qualifications Skills and Technologies
High school diploma or GED required.
Minimum of 1 year of hardware experience beyond imaging and deployment activities.
Minimum of 1 year of customer service or in-person technical support experience.
Experience supporting Microsoft Windows 11 and Microsoft Office 365 applications.
Knowledge of Active Directory administration and enterprise end-user support processes.
Familiarity with cloud applications including OneDrive SharePoint and Office 365.
Experience troubleshooting or supporting technologies such as Cisco VPN Citrix Symantec Endpoint Protection remote support tools printers and endpoint software.
Strong communication organizational multitasking customer service and problem-solving skills.
Ability to lift and move equipment weighing up to 40 pounds.

Preferred Skills or Experience
Associates degree preferred.
CompTIA IT Fundamentals certification.
CompTIA A certification.
CompTIA Cloud certification.
CompTIA Mobility certification.
CompTIA Network certification.
CompTIA Server certification.

Work Details
Location: Corning NY.
Possibility of extension based on business demand.
Interview process consists of an initial phone screening followed by one onsite interview.

Nesco Resource offers a comprehensive benefits package for our associates which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical Vision Dental 401K and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

IC

Job Tags

Contract work, Work at office, Local area, Remote work

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